Privacy Policy
RBD Tourism LLC (“RBD”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates (UAE).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our travel and transportation services.
1. Scope and Consent
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as outlined herein.
2. Legal Basis for Processing Personal Data
We collect and process your personal data in accordance with the UAE PDPL based on one or more of the following lawful grounds:
– Performance of a contract (e.g., travel booking)
– Compliance with legal obligations
– Legitimate interests of RBD Tourism (e.g., improving services)
– Consent (for marketing or optional data processing)
What Personal Data We Collect
Directly from You:
– Full name, nationality, date of birth
– Email address and phone number
– Passport or ID numbers (for visa/travel bookings)
– Company or employer name (if booking is corporate)
– Travel preferences, itinerary, and booking history
– Payment details (processed via secure third parties)
Automatically via Website:
– IP address, browser type, device information
– Location data (if enabled)
– Website behavior (cookies and analytics)
Purpose of Collecting Personal Data
We collect personal data to:
– Manage bookings and travel services
– Provide customer support and follow-up services
– Verify identity when required by UAE law
– Improve website performance and customer experience
– Send important service-related or promotional updates (if opted in)
– Ensure safety and compliance with transport regulations
Data Sharing and Transfers
We may share your data under strict confidentiality and purpose limitation with:
– Third-party service providers (chauffeurs, hotels, visa agents, etc.)
– Payment processors (PCI-DSS-compliant)
– Government entities or regulators, when legally required
– Corporate partners (for business account arrangements)
We do not sell your personal data under any circumstances. If data is transferred outside the UAE, we ensure appropriate safeguards in line with PDPL requirements.
Your Rights Under UAE PDPL
You have the right to:
– Access your personal data
– Correct inaccurate or incomplete data
– Request erasure of your data, subject to legal limitations
– Object to or restrict data processing
– Withdraw consent for data processing (where applicable)
– File a complaint with the UAE Data Office if rights are violated
To exercise any of the above, contact: privacy@rbdtourism.com
Data Retention
We retain personal data only for as long as necessary or as required by UAE law. Once the retention period ends, your data will be securely deleted or anonymized.
Security Measures
We implement appropriate technical and organizational security measures including:
– Data encryption
– Access controls
– Secure hosting infrastructure
– Staff confidentiality agreements and training
Cookies and Analytics
We use cookies to enhance your experience and analyze site traffic. You can control cookie preferences through your browser settings.
Children’s Data
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.
Contact Information
RBD Tourism LLC
Dubai, United Arab Emirates
Email: info@rbdtourism.com
Phone: +971 52 246 3777
Website: www.rbdtourism.com
