Terms & Conditions

Bookings & Confirmation

All bookings must be confirmed via email, WhatsApp, or our online portal. Once confirmed, changes or cancellations must follow our cancellation policy. Bookings are subject to availability and confirmation from suppliers.

Service Inclusions

  • Professional chauffeur and vehicle as booked
  • Fuel, Salik (toll), and standard parking included
  • Complimentary wait time: 15 minutes for city pickup / 45 minutes from actual landing time at airport
  • In-car amenities as requested (subject to availability)

Extra Charges

  • VIP terminal access, valet parking, meet & greet, or special protocol services are charged additionally
  • Excessive luggage, last-minute changes, or extended waiting beyond the complimentary window may incur additional fees
  • Decorations or branding (stickers, flags, etc.) on vehicles or yachts require prior written approval and may attract special licensing or approval fees

Passenger Conduct & Responsibility

  • No smoking, alcohol, or prohibited items allowed in vehicles as per UAE law
  • Any damage or excessive cleaning caused by passengers will be billed to the client
  • Seat belts must be worn at all times. Child seats can be provided on advance request

Tourism Activities & Arrangements

Once issued, tickets are subject to airline terms and conditions. Refunds or changes depend on fare class, airline rules, and penalties. RBD is not responsible for flight rescheduling, cancellations, or delays by the airline.

Governed by individual hotel policies. Cancellation deadlines and refund eligibility vary by property. No-shows are non-refundable unless otherwise confirmed.

All visa services are subject to immigration approval by UAE or respective country authorities. RBD does not guarantee visa approval and is not liable for any rejections, delays, or additional requests from authorities.

Services may include dune bashing, quad biking, camel riding, and traditional entertainment. All activities are undertaken at guest’s own risk. Health restrictions apply, and pregnant women or individuals with medical conditions are advised to avoid high-impact rides.

Once purchased, tickets are non-refundable and non-transferable unless stated. Date changes are subject to availability and venue terms.

Bookings are subject to venue availability and cancellation policies. Special requests (cakes, decoration, entertainment) must be confirmed in writing and may incur additional costs.

Charter bookings are dependent on marine weather conditions and UAE Coast Guard regulations. Stickering, branding, or custom setups require prior approval. Alcohol is not permitted without appropriate permits. Safety regulations must be followed at all times.

Guided tours can be arranged in multiple languages. Licensed professional guides are subject to availability. Fees vary by tour length and language.

These services, including fast track and airside assistance, are subject to airport authority approval. Once booked, they cannot be canceled or refunded under any circumstance.

Drivers must be 21+ and possess a valid UAE driver’s license or an international driving permit (IDP). Renter assumes full responsibility for all fines, tolls, fuel, parking fees, and any damage not covered under insurance. Additional terms:

  • A refundable security deposit may be required at the time of booking.
  • Vehicles must be returned in the same condition as provided (clean, with same fuel level).
  • Delayed returns will be charged based on hourly or daily rates.
  • Smoking and transporting pets inside the rented vehicle is strictly prohibited.
  • Insurance covers standard accidents only, off-road driving, unauthorized use, and damage due to negligence will be fully charged to the renter.
  • Traffic violations or police fines during the rental period are the sole responsibility of the renter.
  • Early termination of rental contracts may result in applicable cancellation charges.
  • Excess kilometers beyond the specified limit in the rental agreement will be charged extra as per the applicable rate.

Prices are subject to increase during high-demand events (e.g. Formula 1, New Year, Exhibitions, etc.) due to peak season surcharges from suppliers.

Cancellation Policy

  • 12+ hours in advance: No charge
  • 4–12 hours: 50% charge
  • Less than 4 hours / No-show: Full charge
  • VIP Meet & Greet: 100% charge once booked
  • Buses and Coaches: Cancellations must be made at least 48 hours in advance unless otherwise specified
  • Chauffeur Services Outside UAE: Cancellations within 24 hours of service time will be fully charged
  • Non-refundable services: Attraction tickets, visa fees, and confirmed hotel or charter reservations

Liability & Delays

RBD is not liable for service interruptions due to weather, traffic, airline delays, or acts of God. We advise customers to allow ample time for airport transfers and appointments. Travel insurance is recommended for all tourism services.

Data Privacy

All customer data is stored securely and used solely for operational, legal, and service purposes. We do not sell or share client data with third parties except as required by law or to fulfill service commitments.

Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes arising shall fall under the exclusive jurisdiction of the courts in Dubai, UAE.

General

  • Notices: All communications should be sent to: info@rbdtourism.com.
  • We reserve the right to change any of these terms if required

Modifications: Any changes to these terms must be in writing and signed by RBD Tourism